Great service, show up when they say they do. To change a toilet to a builder's grade toilet, the price was higher than we expected and that part I was unhappy with. Since then, management has reached out to rectify the price paid and we are happy. The customer service is great, and we plan on using them again.
I called them for a quote, and this is the only place out of 5 other places that couldnt quote me over the phone. They charge you 89 dollars to get someone over to your house to do a quote, so if they quote you a price for the job and it was way higher than the last quotes you got, you were already 89 dollars into it. I see it like a "scratch and win" you pay 5 dollars for a scratch and pray you get a good deal out of it... sneaky. BTW other quotes i got had a 45 dollar call out fee.. so that right there is double that. No thanks.
I'll save anyone with a normal sized budget the trouble for installations. They won't tell you the price over the phone because a simple dishwasher installation with you bringing all the cables/lines starts at $460. An oven with a gas line available, $460. Their price table also goes over $1.2k for the installations if they're complex. They will also charge a $95 dollars fee after taxes for having someone show you the price table even if you reject the services 5 mins after they come in. On the other hand, if you have an immense budget: The technician at our home was nice and they offer a good warranty. For our home, the installations would cost over 2k. Our appliances cost 6.
thank you to your professional, contientious and very pleasant employee Colton L. Colton noted a problem with our furnace venting that could be causing ice to build up on the roof vents, and fixxed it. As well he ensured us we did not have a leak under the sink. also we would like to mention how friendly and helpful your phone receptionists are.
They couldn’t tell me straight up whether someone was available the same day or not without taking down my information. That’s what the customer service rep said. Hilarious. And I am glad I came here and read the reviews. Saved from a scam. Btw, anyone who’s getting scammed by these people - file a complaint directly with Alberta Govt’s Consumer Affairs department directly.
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