Please think twice before using this company for a complicated main sewer line repair on your house. I called them for an estimate to repair the sewer line to my house which ran directly under my garage. The receptionist said there would be a fee of $94 and I asked if that would cover the cost of the estimate and was told yes. When the tech arrived at my house to do the estimate, he did not seem very experienced. I was told that I was going to have to tear down my garage so they could excavate and that the video inspection would be $900+ dollars. When I question that and told him that the receptionist told me the $94 would cover the estimate, he said no, the $94 was only for the travel time. The tech was able to go back and review my phone call and then agreed with me that she indeed did tell me that and that there had been a miscommunication. I told him not to bother with the video inspection of the sewer if his quote involved tearing down my completely finished garage with new roof, hardy board siding, drywalled and painted, and poly urea flooring. I paid the $94 dollars for the techs travel but this was a complete waste of time and money. We went with Mr. Rooter who completed the job on schedule and under budget. Mr. Rooter charged $50 for the estimate and video inspection. Mr. Rooter did the work Gentleman Pros could not. See the Mr. Rooter pics attached.
Planning Committee
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September 25, 2024
Flavien did a great job helping me finish off my bathroom renovation by connecting the sink and tub faucets and drains. The tub was a particular challenge requiring specialized parts and installation, but he was diligent and thorough in finding a solution. Will continue to use The Gentlemen Pros for future plumbing needs.
Mandroska Marquez
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September 06, 2024
Wow just wow!!! Our toilet broke down and literally they had a spot to fill today
, came right away, got us a brand new toilet 🚽 and even a free home plumbing inspection! Noah was our guy SUPER FRIENDLY! I have not had a better customer experience than with Noah! He was fast, reinspected his work explained what he was doing all while keeping up with a friendly chat with myself and hubby. Super recommended! ‼️✨💯🥰
Neish
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November 08, 2024
I am writing to express my immense satisfaction with the prompt and efficient service provided by your team. I reached out late in the afternoon, and to my pleasant surprise, your technicians were at my doorstep by noon the very next day. The speed and professionalism displayed by your team are commendable.
I am thoroughly impressed with the level of service and the attention to detail. It is clear that customer satisfaction is a top priority for Gentlemen's Pros, This experience has solidified my trust in your services, and I will undoubtedly be a loyal customer going forward.
Please extend my gratitude to the entire team for their exceptional work. I look forward to continuing this relationship and will not hesitate to recommend your services to others.
Thanks Again!
Wayne Yan
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November 21, 2024
Logan and Bary showed up quickly to fix my basement ceiling water leak, they thoroughly inspected the area, explained me in great details about the work they're about to do and associated quote, obtained my agreement before starting the repair. After repair is done, Logan showed me the problems he found and repair he did, answered all my questions. I thoroughly enjoyed my interactions with Logan and Bary, and appreciated their professionalism and manner they handled the situation, to make my stressful day better. Highly recommended, would use these two gentlemen services again in a heartbeat if required in the future!
Please think twice before using this company for a complicated main sewer line repair on your house. I called them for an estimate to repair the sewer line to my house which ran directly under my garage. The receptionist said there would be a fee of $94 and I asked if that would cover the cost of the estimate and was told yes. When the tech arrived at my house to do the estimate, he did not seem very experienced. I was told that I was going to have to tear down my garage so they could excavate and that the video inspection would be $900+ dollars. When I question that and told him that the receptionist told me the $94 would cover the estimate, he said no, the $94 was only for the travel time. The tech was able to go back and review my phone call and then agreed with me that she indeed did tell me that and that there had been a miscommunication. I told him not to bother with the video inspection of the sewer if his quote involved tearing down my completely finished garage with new roof, hardy board siding, drywalled and painted, and poly urea flooring. I paid the $94 dollars for the techs travel but this was a complete waste of time and money. We went with Mr. Rooter who completed the job on schedule and under budget. Mr. Rooter charged $50 for the estimate and video inspection. Mr. Rooter did the work Gentleman Pros could not. See the Mr. Rooter pics attached.
Flavien did a great job helping me finish off my bathroom renovation by connecting the sink and tub faucets and drains. The tub was a particular challenge requiring specialized parts and installation, but he was diligent and thorough in finding a solution. Will continue to use The Gentlemen Pros for future plumbing needs.
Wow just wow!!! Our toilet broke down and literally they had a spot to fill today , came right away, got us a brand new toilet 🚽 and even a free home plumbing inspection! Noah was our guy SUPER FRIENDLY! I have not had a better customer experience than with Noah! He was fast, reinspected his work explained what he was doing all while keeping up with a friendly chat with myself and hubby. Super recommended! ‼️✨💯🥰
I am writing to express my immense satisfaction with the prompt and efficient service provided by your team. I reached out late in the afternoon, and to my pleasant surprise, your technicians were at my doorstep by noon the very next day. The speed and professionalism displayed by your team are commendable. I am thoroughly impressed with the level of service and the attention to detail. It is clear that customer satisfaction is a top priority for Gentlemen's Pros, This experience has solidified my trust in your services, and I will undoubtedly be a loyal customer going forward. Please extend my gratitude to the entire team for their exceptional work. I look forward to continuing this relationship and will not hesitate to recommend your services to others. Thanks Again!
Logan and Bary showed up quickly to fix my basement ceiling water leak, they thoroughly inspected the area, explained me in great details about the work they're about to do and associated quote, obtained my agreement before starting the repair. After repair is done, Logan showed me the problems he found and repair he did, answered all my questions. I thoroughly enjoyed my interactions with Logan and Bary, and appreciated their professionalism and manner they handled the situation, to make my stressful day better. Highly recommended, would use these two gentlemen services again in a heartbeat if required in the future!