Graeme and Charlotte from Ritchie's were a pleasure to work with. The first time Graeme installed a UV Light and a sediment filter for our well water. The next time Graeme installed 2 bidet toilets. Making the appointment was an efficient process and they were available within my time frame. They are prompt and professional and got the jobs done efficiently. The quality of work is excellent. We will always use Ritchies for our future plumbing and heating jobs.
Ritchie's plumbing recently replaced my hot water tank and furnace as well as serviced my air conditioning unit. My experience with Ritchie's was fantastic - Graeme arrived early for my quote appointment (after calling to confirm it was ok), he was super professional but honest with me about my options and concerns, then a quote for the work I requested was provided the next day by Charlotte. For the service appointment, they (Graeme and Taylor) were, once again, early, super efficient, friendly, and professional, providing me with all updates as the work was performed, and getting the job done as quickly as possible. This was an incredibly positive experience from start to finish!
I had called 4 plumbers before calling here. 2 never even bothered to return my call, the other was running two plumbing " business" and he was a street away, I live in forest lawn and wanted to support my community, the person didn't show up for the appointment and didn't call back to explain- ever. Then I called Ritchie's- I got a voice mail- no biggie, but before I even hung up, I was getting a return call. Moments later an appointment was booked and an e mail confirmation was sent. The day of the estimation work comes, Taylor is on time, clean, polite, radiating competence and humility. The price quoted, way cheaper than I was expecting- we made a date for the work to be done. That day comes, Taylors a wee bit late, but he called to let me know he was a bit behind and why. He owned it and there was a reason and he was out in front of it rather than me trying to track him down. That is professional and courteous. I was so impressed posted on my personal FB page. If you want work done, right, on time and to feel your respected for the money you are about to spend to keep your home healthy and safe- don't mess around, just book with Ritchie's.
We are first time home owners and Graeme and Charlotte from Ritchie's have always been a pleasure to work with! They are prompt, professional and get the job done beyond our expectations. We will always use Ritchies for our future repairs and upgrades to our home!
Technician (Taylor) kept me in the loop the whole time and was very friendly and professional. Provided some good recommendations as well.
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