Fully Managed Calgary
1550 5 St SW Suite #300, Calgary, AB T2R 1K3, Canada
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Please read the positive reviews carefully - they belonged to TWT when the former owner was the operator of this company. As an entrepreneur that depends on managed IT services to keep her business going - there are much better choices out there. Since the acquisition there is no care or responsibility on the accounts - and no responsibility and a complete lack of care. There has been a mass exodus of the amazing employees that once worked there - and an even more extreme exodus of the clients that loved and trusted the owner of TWT.
My business just started working with TWT and we have been extremely impressed so far. We have used other companies to help manage our IT services and continued to face challenges and slow service. TWT Group has gone above and beyond and has already resolved issues that have been ongoing for years. They provide excellent customer service and have affordable solutions designed to address your unique business requirements. We look forward to many more years of work with TWT!
UPDATE: Nov 1, 2017 I continue to work with TWT Group and continue to be impressed with their efforts to treat every customer like they are their only customer. Thus the loyalty I and many others have for TWT Group. #justsaying FIRST REVIEW IT is an industry that isn't short of options - much like trades, it's an easy business to get into. A computer, an internet connection, some tech applications and you're in business. I think one needs to be careful who they choose to work with - things like up-time of our tech, applications and software are important, but so is an effective working relationship, something the team at TWT is great at. I met Shawn Freeman and TWT Group about four years ago. Our needs aren't extensive - our company is a two man operation. TWT Group has treated us really well. Where some companies ignore their smallest customers, TWT Group has a way of making us feel like one of their biggest and most valued. Over the year's I've had the pleasure of meeting a number of their staff - all very personable and willing to solve my random problem. I really appreciate their willingness to find a solution. So yes, we're very happy with TWT Group and we confidently refer them to our own clients and connections. I wouldn't hesitate to reach out to them.
Our company has recently switched to TWT Group for our tech support needs and so far the experience has been extremely positive. TWT has responded to emergency IT issues quickly and effectively. Would recommend TWT for those that need support but can not justify in house IT staffing.
I have had many other IT companies and I have to say the efficiency with TWT Group is amazing how fast they are and take whatever problem we have and fix it. I love that the people from TWT Group are so knowledgeable and friendly. Thanks for helping us with all of our issues we ever have.