Crowfoot Dodge Chrysler

Josh Hanson

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December 01, 2023

I took my car here for a key fob replacement. They called me that morning to say my car had a check engine light on and was running rough and recommended a diagnosis to inspect the issue. To note here is I have never had a check engine light come on in my car, ever. I did in fact have a tire pressure warning light on; my new wheels did not have sensors installed. After the diagnosis I was called and told my vehicle had several issues. That I needed a new battery (mine was apparently at “11.5 volts”) brake switch, O2 sensors and spark plugs, but they were unsure of the root of the check engine light or rough running engine. I went to pick up my vehicle and handed a list of quotes for the various issues. The costs were high, including several more diagnosis fees. $450 to replace the battery was one I would like to highlight. I went to a parts store and bought a higher end battery for my vehicle for $300, and installed it myself. The issue here was that my original battery was reading 12.5V when I had it tested. I even tested it myself after a couple days of sitting in my cold garage, still 12.5 volts. Great work Dodge. I still have never seen the “check engine light” come on. I’m assuming the same mechanic who saw the tire pressure light was the one checking my battery. The brake switch was throwing a code, which I confirmed with my code reader, but was functioning. I replaced it in minutes and it was a $22 part. Crowfoot Dodge quoted me $150 for that. When I voiced my concern I was told to contact a particular service advisor. My email was never returned. When I followed up a week later I was told I would be contacted, but that never happened either. That last email was over ten days ago. I am completely dissatisfied with Crowfoot Dodge. They are either completely unqualified or dishonest, or both. To not contact a concerned customer after they reach out twice is absolutely unacceptable. I highly recommend you steer clear of any service at their shop. There are many friendly smaller shops with actual business ethics that will be honest with you. Their parts counter wasn’t any better. When I went to pick up my vehicle I was unsure which door to enter through and came in from the back. I stood at the parts counter for ten minutes saying “hello?” while someone from around the corner was burping loudly before they eventually came to help me. This place was not worth my time or money. Update: Despite the reply from Dodge on this review, no one has bothered contacting me or responding to my original emails. Update2: Still no phone call from Dodge. I did a bit of reading and figured out it was loose intake manifold bolts. You would think a Dodge mechanic would have some experience with this! No one at Dodge has shown me anything to be impressed about.

Hakimeh Amiri

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November 27, 2023

I recently purchased a car from this dealership and had an excellent experience. Don, the salesman, was incredibly knowledgeable and helped me find the perfect vehicle. Gary, the financial advisor, made the process smooth and efficient. Both Don and Gary were professional, attentive, and provided exceptional service. I’m truly happy with my purchase and highly recommend this dealership, thanks to Don and Gary for their outstanding assistance.

Hayrettin Uner

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November 30, 2023

I have dropped my car here 8 AM in the morning and they took it to the shop 5 PM in the afternoon and it was only two hours job. So they couldn’t able to fix it at same day. When they return my car rude behaviors. Car wasn’t washed at all. The worst Chrysler service in the town.

Gabon SS

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December 29, 2023

I would like to thank OLEKSANDR BOIKOV for the excellent services provided. A very competent person. Thanks to him, I received a very favorable loan and found a good car. The best employee of this company)👍🏽

Adam G.

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November 07, 2023

Booked a service appointment for my Jeep GC since my normal shop was booked solid. Went in for an electrical issue with a lift gate glass door open alert staying on. Explained the issue and what had been tried previously to fix including disconnecting wire harness. Work order clearly stated issue persisted with easily accessible harness connected and disconnected. Service agent understood as it was a common issue. Told me they would trace short, re-wire, and disable the chime to turn off the alert, and would contact me that day with a quote, after the 1st hour of labour. Despite me calling a few times throughout the day, they had no info or update. Zero contact from them on day one and then they closed. The next afternoon they said they rewired and disabled the door open alert at the source as discussed, and it was repaired. Paid $300 and didn’t have my vehicle for 2 days for them to tell me it was fixed and invoice stated they reconnected the disconnected wiring harness. As soon as a I left the lot, issue persisted. No response to calls or email for explanation on the $300 charge for 15min of work that didn’t repair issue. Zero contact other than me chasing them around during repair, zero contact in response to the dissatisfied service. I’m sure if you take your vehicle here for an oil change, they will keep your vehicle for 2 days, charge you $100 and state “checked oil, confirmed, vehicle needs an oil change”. Trust your local shop for repairs and stay away from this dealer service centre.